Beyond ROI: New Metrics for the Modern Marketing Era
Rachel Kamel • Director, CRM at Zwift
Traditional ROI tells only part of the story. In today’s evolving marketing landscape, success is measured by more than just revenue—it’s about customer lifetime value, engagement depth, brand loyalty, and predictive insights.
This session will explore:
- Why ROI alone isn’t enough and what modern brands should be tracking.
- New success metrics that reflect long-term growth and customer impact.
- How to leverage data-driven insights to measure what truly matters.