Beyond ROI: New Metrics for the Modern Marketing Era

Rachel Kamel  • Director, CRM at Zwift

Traditional ROI tells only part of the story. In today’s evolving marketing landscape, success is measured by more than just revenue—it’s about customer lifetime value, engagement depth, brand loyalty, and predictive insights. This session will explore:
  • Why ROI alone isn’t enough and what modern brands should be tracking.
  • New success metrics that reflect long-term growth and customer impact.
  • How to leverage data-driven insights to measure what truly matters.
Join us to discover the next generation of marketing metrics and how to redefine success in a world where engagement and loyalty drive the bottom line.