Scaling Trust in the Age of AI: The Operating Discipline Behind Responsible Growth

Patrick Gunia  • Vice President of Customer Value Optimization and Communications at HelloFresh

Ryan Wiggins  • VP of Product at Mercury

As AI accelerates both operational scale and customer impact, trust becomes a leadership challenge, not a function. This executive panel focuses on the discipline required to scale AI responsibly while delivering customer-facing innovation that remains safe and dependable. We’ll explore how leaders align decision-making, accountability, and growth priorities, where breakdowns create risk at scale, and why trust is increasingly a competitive advantage you can’t retrofit.